Schaeffler has bundled all its garage services under REPXPERT
7/25/16 / Company
LANGEN, 25.Juli.2016 . Starting today, Schaeffler’s REPXPERT brand offers garages all the services that come with its products and repair solutions in a single place. Schaeffler offers this complete range of services – which have proven to be successful, including an online portal and the numerous training seminars held each year – at even more places around the globe.
Whether it’s the online portal, service hotline, installation instructions and videos, training seminars or events – garages profit from forty years of Schaeffler experience in the automotive aftermarket. Constantly-updated information and direct contact to a REPXPERT specialist mean truly comprehensive service. “Whenever we are in direct contact with our garage customers, personally or digitally, we promise it will be a meeting of equals – from expert to expert,” says Dr. Robert Felger, Management Board for Product and Marketing, Schaeffler Automotive Aftermarket. “And with our service brand REPXPERT, we keep this promise every time.”
Online portal continues to be successful
REPXPERT has been online in Germany for a year now, and is now available in 17 individual country versions in total. This year, the portal will open for Mexico and Turkey. Since launch, over 40,000 repair professionals have actively been using REPXPERT and each month 2,000 new users are added.
Core element of the online platform is the TecDoc-based online catalog with all vehicle manufacturers. Schaeffler is the only company in the Automotive Aftermarket to offer the entire catalog as an electronic version. REPXPERT users can find the right replacement part fast and easily, and get optimal assistance for conducting professional repairs. In addition, users have access to all material available for each Schaeffler product like installation videos, technical brochures and service information.
A further plus is the link to the TecRMI information system, which means REPXPERT offers a wide spectrum of vehicle-specific repair and maintenance information, adjustment data and labor values. These are now available, effective immediately, to our customers for products from the Schaeffler portfolio at no cost.
Knowledge transfer on a global level
Another main service offered by REPXPERT are technical training seminars with theoretical and practical hands-on parts about the products and repair solutions of the LuK, INA, FAG and Ruville brands. Just last year our 65 technical trainers schooled over 40,000 people in 22 different languages.
Besides training seminars held on-site at distributor and repair garage facilities, Schaeffler is also adding to the number of its own training centers. This is a reaction to rising demand for information and advanced training about increasingly complex vehicle applications and the repair solutions for them. Many of these training centers are equipped with passenger-car lifts which allow our trainers to demonstrate repair steps directly on a vehicle. REPXPERT trainers also employ mobile training equipment which they use directly at a customer location to demonstrate removal and installation situations, to teach the correct way to handle special tools and to give valuable tips about damage diagnosis and repair. Schaeffler continues to develop its training package for the Automotive Aftermarket parallel to product portfolio development.